Terms & Conditions

1. Acceptance of Terms

By accessing this website or using NextPhase Marketing Agency ("NextPhase," "we," "our," or "us") services, visitors and customers agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services Provided

NextPhase Marketing Agency provides business automation and digital marketing services, including:

• AI Receptionist.
• Missed Call Text-Back.
• Google Review Automation.
• Website & Lead Capture.
• Related automation and customer communication services.

Specific services, pricing, features, and deliverables will be established in the applicable client agreement.

3. Service Availability and Performance

Automation services depend on third-party technology providers, telecommunications networks, integrations, and customer configurations. We do not guarantee uninterrupted service, specific lead volumes, increased revenue, or specific marketing results.

4. SMS Messaging Terms

The following terms apply to SMS and text message communications provided through our services:

• SMS messages are sent only where the required permission or other lawful basis exists.
• Message frequency varies depending on the service and communication.
• Message and data rates may apply.
• Reply STOP to opt out of future text messages.
• Reply HELP for assistance.
• Consent to receive SMS messages is not a condition of purchasing services.
• Carriers are not liable for delayed or undelivered messages.
• Opt-out requests will be honored as required by applicable law.

NextPhase may provide messaging automation technology to client businesses, and messages may be sent under the client's business identity.

5. Google Review Automation

Our Google Review Automation service helps businesses request honest feedback from eligible customers after completed jobs. The following applies:

• Businesses must obtain appropriate permission for applicable text messages.
• Review requests must be sent without selectively excluding customers based on whether they are expected to leave positive reviews.
• Reviews must reflect genuine customer experiences.
• Incentives must not be offered in exchange for reviews.
• Customers may choose whether or not to leave a review.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate information.
• Obtaining appropriate consent for customer communications.
• Maintaining accurate customer records.
• Complying with applicable privacy, advertising, messaging, and consumer-protection laws.
• Honoring opt-out requests and maintaining appropriate suppression records.

NextPhase will implement reasonable safeguards and configure services according to the agreed service scope.

7. Third-Party Services

Our services may integrate with third-party platforms and providers. Those platforms may have separate terms, policies, and service limitations that apply in addition to these terms.

8. Payments and Cancellations

Pricing, billing frequency, payment terms, cancellation procedures, and refunds will be governed by the applicable client agreement. Specific refund policies or cancellation periods are not set forth in these Terms & Conditions.

9. Limitation of Liability

To the maximum extent permitted by applicable law, NextPhase's liability is limited as set forth in these Terms and the applicable signed client agreement. Nothing in these Terms is intended to waive any rights that cannot legally be waived under applicable law.

10. Changes to Terms

NextPhase may update these Terms & Conditions periodically. Updated terms will be published on this website. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.