Privacy Policy

1. Introduction

NextPhase Marketing Agency ("NextPhase," "we," "our," or "us") respects the privacy of website visitors, prospective customers, and business clients.

This Privacy Policy describes how we collect, use, store, and share personal information when people visit our website or use our services. By using our website or our services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Names and business names.
• Email addresses and phone numbers.
• Business contact information.
• Information submitted through contact forms and Free AI Revenue Audit requests.
• Website usage information and basic technical information, such as browser type, device type, and pages visited.
• Information necessary to provide our automation and marketing services.

3. How We Use Information

We may use the information we collect to:

• Respond to inquiries and requests.
• Provide Free AI Revenue Audits.
• Communicate with prospective customers and existing clients.
• Provide AI receptionist and missed-call text-back services.
• Provide Google Review Automation services.
• Maintain, troubleshoot, and improve our services.
• Provide customer support.
• Meet legal and regulatory obligations.

4. Third-Party Service Providers

NextPhase may use third-party service providers to operate its business and deliver services. These providers may process information on our behalf as part of providing hosting, analytics, email, telecommunications, and messaging services.

In particular, we may use GoHighLevel and LeadConnector as technology providers that may process information on our behalf to help deliver our automation, customer communication, and lead capture services, where applicable. Other service providers may include website hosting, analytics, email, telecommunications, and messaging providers.

These providers may access information only as necessary to perform their services, subject to applicable agreements and requirements. We select providers we believe handle information responsibly, but we do not control their internal practices and are not responsible for their privacy or security policies.

5. SMS and Text Message Privacy

We take text message privacy seriously. The following applies to our SMS and text message communications:

• People may voluntarily provide their phone numbers and consent to receive text messages.
• Messages may relate to inquiries, appointments, service updates, and other specifically disclosed communications.
• Customers receiving Google Review Automation messages receive them on behalf of the business they interacted with.
• Appropriate consent must be obtained before applicable automated text messages are sent.
• Message frequency may vary depending on the service and communication.
• Message and data rates may apply.
• Recipients can reply STOP to opt out and HELP for assistance.

6. Google Review Automation and Client Data

NextPhase may process customer contact information on behalf of businesses that use our automation services. For example, when a client's job is marked completed, our system may send an eligible customer a review-request text message containing the client's Google review link.

• The client business is responsible for providing accurate customer information and obtaining appropriate permission for applicable communications.
• NextPhase processes information to provide the contracted automation services.
• Customers may opt out of text messages at any time.
• NextPhase does not sell customer contact information.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and improve visitor experience. You can control cookies through your browser settings, though disabling cookies may affect certain website features.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards to help protect information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee that data transmission or storage is completely secure.

9. Data Retention

We retain information only as long as reasonably necessary for business purposes, service delivery, legal obligations, and dispute resolution. After that period, information may be deleted, anonymized, or retained as required by applicable law.

10. Your Privacy Rights

Individuals may contact NextPhase to request access to, correction of, or deletion of their personal information, subject to applicable legal requirements. We will respond to such requests in accordance with applicable law.

11. Children's Privacy

Our services are intended for businesses and adults and are not directed toward children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

12. Changes to This Policy

This policy may be updated periodically. The updated version will be published on the website with a revised effective date. We encourage you to review this page periodically to stay informed about how we handle information.